POPIA & Privacy Policy
EM Aviation Africa respects your privacy and is committed to processing personal information responsibly, transparently and securely.
We explain what information is collected and why it is required.
Reasonable technical and organisational measures protect your data.
You may request access, correction or deletion where legally allowed.
Customers may unsubscribe from optional electronic marketing.
Our privacy commitment
This policy explains how EM Aviation Africa collects, uses, stores, shares and protects personal information received through our website, online store, enquiries, orders and customer-support channels.
Scope of This Policy
Who and what this privacy policy covers.
This policy applies to customers, website visitors, suppliers, service providers, business contacts and any person whose personal information is processed by EM Aviation Africa.
It applies to information collected through our website, checkout, customer accounts, email, telephone, WhatsApp, enquiry forms, quotations, invoices and other business interactions.
Personal Information We Collect
Information necessary to provide products and services.
Customer details
Names, telephone numbers, email addresses, billing addresses, delivery addresses and account details.
Order information
Products purchased, order values, shipping selections, invoices, returns and customer-service history.
Technical information
IP address, browser type, device information, cookies, website activity and security logs.
Business information
Company name, registration or tax information and authorised contact details where relevant.
How We Use Personal Information
The operational and lawful purposes for processing data.
- Creating and administering customer accounts.
- Processing purchases, quotations, payments and refunds.
- Preparing invoices and order confirmations.
- Arranging NamPost delivery or Eros Airport collection.
- Providing order tracking and customer support.
- Responding to enquiries and special-order requests.
- Preventing fraud, unauthorised access and misuse.
- Maintaining financial, tax and operational records.
- Improving our website, products and customer experience.
- Sending marketing messages where permitted.
Grounds for Processing
Why we are permitted to process personal information.
Depending on the circumstances, information may be processed because it is necessary to complete a transaction, fulfil a contract, comply with legal obligations, protect legitimate business interests, prevent fraud or because consent has been provided.
Where consent is relied upon, consent may be withdrawn subject to applicable legal and contractual limitations.
Sharing Personal Information
Third parties who may assist us in delivering our services.
We may share limited personal information with trusted service providers where necessary to operate our business.
- Payment processors and financial institutions.
- Shipping, postal, courier and collection partners.
- Website hosting, email, security and technology providers.
- Accounting, tax, legal and professional advisers.
- Manufacturers and suppliers handling warranties or special orders.
- Regulators, courts or public authorities where legally required.
We do not sell personal information to third parties.
Payments and Financial Information
How card, EFT and mobile-payment information is handled.
Secure online card payments are processed through the selected payment gateway. EM Aviation Africa does not intentionally store complete payment-card numbers or card security codes on its website.
Payments made through EFT or mobile methods may require proof of payment, payer details and transaction references for verification, reconciliation and fraud prevention.
Cookies and Website Analytics
Small files used for website functionality and measurement.
Our website may use cookies required for shopping-cart functions, customer login, checkout, security, preferences and website performance.
Optional analytics or marketing cookies should be activated only in accordance with the consent choices presented through the website's cookie notice.
Visitors may adjust cookie settings through their browser, although blocking essential cookies may prevent parts of the online store from functioning correctly.
Direct Marketing
Email, SMS, WhatsApp and other promotional communication.
EM Aviation Africa may send promotional communication where the recipient has consented or where communication is otherwise permitted by applicable law.
Every recipient may opt out by using the unsubscribe method provided, replying with an opt-out request or contacting us directly.
Information Security
Measures used to reduce loss, misuse and unauthorised access.
- SSL encryption for website connections.
- Controlled access to administration systems.
- Strong passwords and access management.
- Website security monitoring and firewall protection.
- Regular software, plugin and platform updates.
- Backups and recovery procedures.
- Service-provider confidentiality and security controls.
No electronic system is completely risk-free. Customers should protect their own passwords and notify us promptly of suspicious account activity.
Retention of Information
Information is not kept longer than reasonably necessary.
Personal information is retained only for as long as required to fulfil the purpose for which it was collected, comply with legal, tax and accounting obligations, resolve disputes and enforce agreements.
When information is no longer required, it will be deleted, securely destroyed or de-identified where reasonably practicable.
Cross-Border Processing
International hosting, suppliers and technology services.
Some technology, hosting, payment, logistics or supplier services may process information outside the country in which it was collected.
Where cross-border processing occurs, reasonable steps will be taken to ensure that appropriate contractual, legal or organisational safeguards apply.
Your Rights
Requests regarding personal information held about you.
Access
Ask whether we hold your personal information and request access where permitted.
Correction
Request correction or updating of inaccurate or incomplete information.
Deletion
Request deletion where information is no longer required and no lawful retention obligation applies.
Objection or Withdrawal
Object to certain processing or withdraw consent where processing relies on consent.
We may request reasonable proof of identity before processing a privacy request. Certain records may have to be retained under financial, legal, warranty or fraud-prevention requirements.
Children's Information
Special care applies where a customer is a minor.
Our online store is not intentionally designed to collect personal information directly from young children.
Where a minor needs to purchase a product or make an enquiry, a parent, guardian or authorised adult should complete the transaction on the minor's behalf.
Security Incidents
Response to suspected loss or unauthorised access.
Where EM Aviation Africa becomes aware of a suspected personal information compromise, the matter will be investigated and appropriate containment, remediation and notification steps will be taken as required.
Customers who suspect unauthorised access to their account or information should contact us immediately.
Information Officer and Privacy Requests
Where to send questions or formal privacy requests.
Privacy requests should clearly identify the requester, explain the request and include sufficient information for us to locate the relevant records.
- Responsible party: EM Aviation Africa
- Information Officer: [INSERT FULL NAME]
- Email: sales@emaviation.africa
- Telephone: +264 81 033 8526
- Website: www.emaviation.africa
Have a privacy question?
Contact EM Aviation Africa to request access, correction, deletion, withdrawal of consent or assistance regarding the processing of your personal information.